Our client was a large UK law firm under pressure from its clients to lower their charge out rates for commoditised work. Our client was keen to explore how legal process outsourcing could help them deliver this change while maintaining margins
OMC Partners carried out a review to identify appropriate legal processes for outsourcing within the firm. One legal area was prioritised and a tender put out into the market to select an appropriate vendor. A detailed RFI/RFP process was then completed with a vendor chosen who would deliver both the short-term requirement but was also a strategic fit with the long-term ambitions of our client. Initial outsourced work is currently being performed with a carefully structured plan in place to increase scope to cover several legal areas in a controlled multi-year programme.
LEGAL PROCESS OUTSOURCING AT A UK LAW FIRM