Alternative Sourcing in the Legal Sector
LEGAL PROCESS OUTSOURCING AT FTSE 100
Our client was a large UK and international organisation who were unhappy with their total law cost – a combination of the in-house team and traditional panel firms. The CFO set an overall cost reduction target of 20% whilst maintaining customer service and quality.
OMC Partners worked with the in-house team to identify and re-design over 100 legal processes for improved delivery and management. A combination of redefinition of tasks with panel firms and outsourcing to an offshore LPO within the firm provided our client with a better overall economic model. In appointing an LPO, OMC managed a detailed RFI/RFP process and subsequently worked with chosen vendor to implement the new processes.