Law Firm Margin Improvement

Situation

Our client was unhappy with performance in back office functions from a cost and service perspective. 
 

Solution

OMC Partners performed a diagnostic review of the back office functions which included business process definition and mapping, benchmarking and comparison to industry best practice.   The review identified a long list of improvement opportunities each with a cost benefit analysis.  Subsequently, OMC worked with the client to re-engineer the functions to deliver 15% cost savings and improved levels of internal customer service.  Solutions included streamlining of processes, clearly articulated and agreed operating procedures, selective use of enabling technology and an improved control environment.