Our client was unhappy with performance in back office functions from a cost and service perspective.
OMC Partners performed a diagnostic review of the back office functions which included business process definition and mapping, benchmarking and comparison to industry best practice. The review identified a long list of improvement opportunities each with a cost benefit analysis. Subsequently, OMC worked with the client to re-engineer the functions to deliver 15% cost savings and improved levels of internal customer service. Solutions included streamlining of processes, clearly articulated and agreed operating procedures, selective use of enabling technology and an improved control environment.
BACK OFFICE OPERATIONAL EFFICIENCY IN UK LAW FIRM