Law Firm Margin Improvement
BACK OFFICE OPERATIONAL EFFICIENCY IN UK LAW FIRM
Our client was unhappy with performance in back office functions from a cost and service perspective.
OMC Partners performed a diagnostic review of the back office functions which included business process definition and mapping, benchmarking and comparison to industry best practice. The review identified a long list of improvement opportunities each with a cost benefit analysis. Subsequently, OMC worked with the client to re-engineer the functions to deliver 15% cost savings and improved levels of internal customer service. Solutions included streamlining of processes, clearly articulated and agreed operating procedures, selective use of enabling technology and an improved control environment.