Case Studies

Situation

Our client wanted to reduce costs and raise the standard of service delivery of its practice support functions and commoditised legal areas by expanding the scope of work they were offshoring and outsourcing.

Solution

OMC Partners completed a strategic assessment for all agreed areas in scope. This review delivered a series of improvement opportunities within each area, backed up with business cases and implementation plans.

On a function by function basis, changes were then implemented using a highly consultative approach with the partnership. Great emphasis was placed on the design of the new operating models with particular focus on developing a robust knowledge transfer approach. This minimised the service impact during transition.

Through onshore and offshore solutions, in-house and outsourced, savings in excess of £1m p.a. have been delivered to date.

Situation

Our client was suffering from reduced margins and profitability on both its UK and international businesses despite increase in revenues. They wanted to improve the efficiency of their business with a particular focus on the more commoditised legal services

Solution

OMC Partners performed a diagnostic review of the whole operations of the firm, coupling a deep mapping of the business processes with a review of market & financial trends as well as a review of supporting technologies. The review highlighted different opportunities across legal service lines - with recommendations ranging from an Indian outsourcing solution to support commoditised legal service delivery; widespread re-engineering of existing processes and technological enhancements and better use of existing technologies to improve efficiencies in other areas. A rolling programme of change is currently being implemented with an annual PEP improvement of c£75k forecast as the end result.

Situation

Our client, a leading City law firm, required their IT department to cut its budget by over 10% whilst maintaining existing service quality.

Solution

OMC Partners performed a feasibility study and subsequently guided our client in a project to offshore applications development and maintenance, production support and network IT services to India. The client was able to secure annual savings of €1.5M after establishing a dedicated offshore service centre at third party facilities in India. This centre supplies selected services to supplement those provided by on-shore teams. This new co-sourced model provides extended service periods and higher service levels than the pre-existing in-house model, with the service partner taking responsibility for elements of the IT service onshore and offshore, and the client retaining responsibility for others. The division of responsibilities was determined by a strategic assessment of each party’s core competencies

Situation

Our client was a large UK law firm under pressure from its clients to lower their charge out rates for commoditised work. Our client was keen to explore how legal process outsourcing could help them deliver this change while maintain margins

Solution

OMC Partners carried out a review to identify appropriate legal processes for outsourcing within the firm. One legal area was prioritised and a tender put out into the market to select an appropriate vendor.

A detailed RFI/RFP process was then completed with a vendor chosen who would deliver both the short-term requirement but was also a strategic fit with the long-term ambitions of our client. Initial outsourced work is currently being performed with a carefully structured plan in place to increase scope to cover several legal areas in a controlled multi-year programme.

Situation

Our client wanted to review options for improving efficiency for their in-house legal team and to improve service to the organisation.

Solution

OMC Partners analysed and benchmarked the legal function against a broad range of comparators, both public and private sector, for each of the major activity areas. The benchmarking assessed three different factors - cost, quality and efficiency. Our report identified a 30%+ improvement opportunity and made recommendations to implement including a fully costed business case and implementation timetable. We are currently working with the client to implement these which include departmental restructuring to release staff for strategic tasks, adoption of Best Practices to improve case management and improved reporting tools to measure and manage operations.

Situation

Our client, a major global investment bank IT infrastructure division, was unable to keep pace with service requests from applications development staff within their standard 12x5 service periods. The division was also subject to tightening budgets as a result of the need to improve the Bank’s cost/income ratio.

Solution

OMC Partners led an in-house team at the client in establishing a remote infrastructure management centre to manage over 5,000 servers at their UK and US data centres. The client was successful in establishing an offshore service centre which achieved like for like savings of €2.6M per year. While some of these savings were re-invested to provide a 24x7 service period for clients and additional capacity to support increased volumes and pro-active risk management activities, it was still possible to achieve savings of 30-40% on the original budget.

Situation

Our client was unhappy with performance in back office functions from a cost and service perspective.

Solution

OMC Partners performed a diagnostic review of the back office functions which included business process definition and mapping, benchmarking and comparison to industry best practice. The review identified a long list of improvement opportunities each with a cost benefit analysis. Subsequently, OMC worked with the client to re-engineer the functions to deliver 15% cost savings and improved levels of internal customer service. Solutions included streamlining of processes, clearly articulated and agreed operating procedures, selective use of enabling technology and an improved control environment.